Customer Experience as a KPI

The Customer Centric Index is a survey specifically designed to understand what customers want you to improve on your website, intranet or app.

How do you benefit from the unique Customer Centric Index method?

Sign up for free
or View the demo Survey (new window)

How does it work?

There are 13 factors identified that affect online experience. Customers are asked to select up to three factors that matter most to them. Each of the 13 factors is represented with a positive and a negative experience factor (26 factors in total).

It works because:

When to use the Customer Centric Index?

Sign up for free
or View the demo Survey (new window)